Shipping Policy

Last updated: June 16, 2026

Order processing

Orders are processed within 1 to 3 business days after they're placed. You'll receive a confirmation email when you order and a second email with tracking once it ships. Orders placed on weekends or holidays are processed the next business day.

Shipping times

We ship from the United Kingdom to customers worldwide. United States: approximately 7 to 14 business days in transit after processing. Other regions: approximately 10 to 20 business days. These are estimates, not guarantees; customs, carrier delays, and peak periods can extend delivery.

Shipping costs

Any applicable shipping cost is calculated and shown at checkout before you pay.

Subscription refill shipping

Your first serum refill ships around day 90, after your kit's 90-night supply, then monthly while your subscription is active. Refills follow the same processing and transit times above. Keep your shipping address current so refills aren't delayed.

Customs, duties, and taxes

Because we ship internationally, your order may be subject to import duties, taxes, or customs fees set by your country. Any such charges are the customer's responsibility unless stated otherwise at checkout.

Tracking, delays, and incorrect addresses

We'll email a tracking link once your order ships. If tracking hasn't updated for several business days, or your order is delayed, lost, or arrives damaged, email everlissehair@outlook.com with your order number and we'll resolve it with the carrier — see our Refund & Returns Policy. Please double-check your address at checkout; if a package is returned due to an incorrect address, we'll contact you to arrange reshipment (additional shipping may apply).