Refund & Returns Policy

Last updated: June 16, 2026

To start any request, email everlissehair@outlook.com with your order number.

90-day money-back guarantee

We stand behind the 90-Day Reset Kit. If you use it as directed and you're not happy with your results, contact us within 90 days of delivery for a refund of the purchase price of your kit. You do not need to return the device — it's yours to keep. Email everlissehair@outlook.com within the 90-day window with your order number and a brief note about your experience, and we'll confirm your refund by reply.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo. We'll arrange a replacement or full refund at no cost, including return shipping if a return is needed.

Change-of-mind returns

If you change your mind, you may return an unopened, unused product within 30 days of delivery for a refund of the product price. Change-of-mind return shipping is the customer's responsibility. Email us first for return instructions and the returns address; please don't send items back without contacting us.

Subscription refills

Your serum refill subscription is billed $29 per month starting on day 90, and you can cancel anytime with no lock-in via your account or by emailing us. Cancel before a refill's billing date to avoid that charge. If a refill has been charged but not yet shipped, contact us promptly and we'll cancel and refund where possible. Refills already shipped follow the rules above.

How refunds are issued

Approved refunds go to your original payment method. Please allow up to 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Your statutory rights

This policy is in addition to, and does not affect, any refund or cancellation rights you have under the consumer-protection laws that apply where you live. Questions: everlissehair@outlook.com.