All orders are processed in our warehouse within 2 business days of receipt. Standard delivery time is typically 5 to 10 business days after shipment, depending on the availability of the transport service and the delivery location. However, please note that in rare cases, delays may occur due to customs clearance, unexpected inspections, or issues with the shipping service.

How Can I Track My Order?

Once your order has been shipped, you will receive an email with a shipping confirmation and a tracking number. You can use this number to track your delivery.

Which Countries Do We Ship To?

We currently ship within Europe. If your country is not served by our logistics, we will inform you as soon as possible and adjust your order if necessary. For more information about our delivery locations, you can contact us at hello@everlisse.com.

Can I Change My Delivery Address?

Address changes can be requested until 11:00 PM (CET, +1 GMT) on the day you placed your order. Please send us an email at hello@everlisse.com for assistance.

Can I Have My Order Shipped to a Different Address Than the Billing Address?

Yes, this is possible.

How Are Orders Shipped?

Orders are shipped on regular business days, excluding holidays. Orders placed on Saturday or Sunday will be shipped on the following Monday.

Possible Delays and Extended Delivery Times

We strive to meet the estimated delivery time, but occasionally, longer delays may occur, which in some cases may extend up to 30 days after the shipping date, particularly due to customs clearance, local postal processing, or high seasonal demand. We appreciate your patience and understanding in such situations and assure you that we are committed to getting your order to you as quickly as possible.