Enter your tracking number to see where it is. No number yet? That's normal. Below is where your order is, and when it arrives.
If you don't have tracking yet, you're early in this list, not lost. Find where your order is below.
You'll get an order confirmation email straight away. This confirms we've received your order. It is not the tracking email yet.
We pick, pack and prepare your kit at our UK warehouse. Orders placed on weekends or holidays start the next business day.
No tracking yet in this window. That's expectedA second email arrives with your tracking link. That's the number for the box above. Check spam and promotions if it's not in your inbox.
United States: roughly 7 to 14 business days in transit after processing.These are estimates, not guarantees. Customs, carriers and peak periods can add time.
Tracking can pause for a few days mid-transit. Still movingStart on your first night. Your 14-night quickstart guide walks you through it. Subscription refills then ship around day 90.
It's the message we get most. Tracking only exists once your kit leaves our UK warehouse, which is 1 to 3 business days after you order. Before that, there's nothing to track yet. Your order is still being packed. If it's been longer than three business days, read on.
Most worries are answered here. Tap a question to open it. If yours isn't covered, the team can pull up your exact order.
Tracking is emailed when your kit ships, which is 1 to 3 business days after you order (weekend and holiday orders start the next business day). Until then there's nothing to track yet. Your order confirmation email means everything is in hand. If it's been more than 3 business days, email us with your order number and we'll check it personally.
Normal on international shipments. A parcel can sit between scans for several days, especially crossing borders and clearing customs, then jump several stages at once. If it hasn't moved for a long stretch and you're worried, send us your order number and we'll chase it with the carrier.
After the 1 to 3 business day processing window, the United States is roughly 7 to 14 business days in transit. These are estimates, not guarantees. Customs, carrier delays and peak periods can extend delivery.
In your shipping confirmation email. That's the second email we send, separate from your order confirmation. Search your inbox for "Everlisse" and check your spam and promotions folders. Paste the number into the box at the top of this page to see live status.
Because we ship internationally from the UK, your order may be subject to import duties, taxes or customs fees set by your own country. Any such charges are the customer's responsibility unless stated otherwise at checkout.
Email us as fast as possible with your order number and the correct address. If your kit hasn't shipped, we'll fix it. If a package is returned to us because of an incorrect address, we'll contact you to arrange a reshipment (additional shipping may apply).
Your first serum refill ships around day 90, after your kit's 90-night supply runs out, then monthly while your subscription is active. Refills follow the same processing and transit times above. Keep your address current so they aren't delayed.
Email us with your order number and we'll sort it directly with the carrier, in line with our refund and returns policy.
Send your order number and we'll look into it. A person reads every email.
Email our teameverlissehair@outlook.com · include your order number so we can find you fast